Join host Todd Conklin as he recounts a humorous and eye-opening experience at a Houston airport, navigating an empty TSA line designed for a crowd. Dive into the conversation about design choices and their impact on efficiency and effectiveness, guided by insights from Don Norman's work. Explore how our systems often dictate behavior, and why their design matters, especially when they seem absurd. This episode raises important questions about the balance between convenience and efficiency in safety and bureaucratic systems.
PAPod 576 - From Continuous Improvement to Continuous Capacity: 10 Operational Indicators You Need
This episode shifts the safety conversation from continuous improvement to conti
PAPod 575 - Vancouver Workshop: A Case Study in Failure, Justice, and Resilience
Todd Conklin talks with Brent Sutton and Jeff Lyth about the upcoming HOP Worksh
PAPod 574 - Margin for Safety: Lessons from 50 Years in the Cockpit
This episode explores human performance and aviation safety, contrasting airline
PAPod 573 - The Stability Trap: Why Safe Organizations Still Fail
Jay Allen interviews Todd Conklin about his new book, The Stability Trap, explor
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