Safety Moment - Investigations Learn, Corrective Actions Fix

Show Transcript

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Okay, let's see how this thing works. I don't even know, but let's try it.

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Music.

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Hi,

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everybody, and welcome to the Pre-Accident Podcast Safety Moment.

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I'm your loving and capable and constantly present host.

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My name's Todd Conklin. How are you today? I hope you're good.

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Here is our thought for today.

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Investigations learn and corrective actions fix.

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Let me say that again, because it sounds like I'm a little bit,

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I don't know, pandering or I don't know, kind of creepy sounding. I'll say it again.

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Investigations are learning events and corrective actions are actually where

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we fix the problem. And what's interesting about this as a safety moment for

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today is that I think our organizations have lost track of that little nuanced difference.

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Investigations don't fix. They're not there to fix. They're not fixing things.

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They're learning things. So when you investigate or do event learning or do

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some kind of event review or do some kind of critique or whatever you call them where you work,

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that is really set up to do one thing, and that is understand how what happened

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or what nearly happened happened.

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Happened the actual corrective action process the

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action item process that's where

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we fix and that is a very discreetly different

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thing that is a product of the

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learning that is not the reason you investigate so when people say well we investigate

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to prevent reoccurrence no no we don't we investigate to learn our corrective

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actions prevent reoccurrence and that difference Although it may sound like

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I'm arguing how many angels can dance on the head of a pin,

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I think is enormous because it manages the way we think about the investigation.

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When we do the investigation to fix, then we're going to look for the things we can fix and fix them,

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probably stopping really early at the first things that are compelling enough

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to actually fix and completely missing the fact that there are deeper systemic

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issues in virtually every single event you will ever have in your company. It's just how it works.

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It's never going to be the thing that caused the accident that fixes the problem.

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It's going to be the thing that caused the thing that caused the accident to fix the problem.

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And that is our safety moment. It's easy as pie. It's not a big one.

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But I want to remind you, it's a huge one.

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Investigations learn and corrective actions fix.

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Have a good day, you guys. Learn something new every single day.

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I hope you did today. day. Have as much fun as you can possibly squeeze into work legally.

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And for goodness sakes, be safe.

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Music.