In this thought-provoking episode, Todd Conklin investigates the seldom-discussed downside of success - complacency. With his signature blend of insight and practicality, Todd challenges the prevalent notion of complacency as a choice, arguing that it is, instead, a function of system stability.
Many organizations, he observes, see complacency as a behavioral fault to be stamped out. Yet, he contends, this understanding is flawed and counterproductive. Instead of regarding complacency as worker failure or sin, Todd urges us to see it for what it truly is - a byproduct of a stable system where nothing bad seems to be happening.
The real challenge and solution, Todd suggests, lies in managing complacency through variability. He propounds that recognizing complacency as an inherent part of a steadily functioning system enables us to counter it more effectively. And the task is not as daunting as it appears because our systems, by nature, are attuned to such variability.
In the end, Todd leaves us with a compelling message for the day: Keep learning, have fun, be good and kind to one another - and most importantly, stay safe.
PAPod 576 - From Continuous Improvement to Continuous Capacity: 10 Operational Indicators You Need
This episode shifts the safety conversation from continuous improvement to conti
PAPod 575 - Vancouver Workshop: A Case Study in Failure, Justice, and Resilience
Todd Conklin talks with Brent Sutton and Jeff Lyth about the upcoming HOP Worksh
PAPod 574 - Margin for Safety: Lessons from 50 Years in the Cockpit
This episode explores human performance and aviation safety, contrasting airline
PAPod 573 - The Stability Trap: Why Safe Organizations Still Fail
Jay Allen interviews Todd Conklin about his new book, The Stability Trap, explor
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