On September 29, 2017, Lt. General Jay B. Silveria, Administrator of the United States Air Force Acadamy gave the entire organization a chance to improve - he could have punished, he could have sough revenge, he could have responded entirely emotionally - but he chose not to...he chose to respond by improvement.
When something bad happens leaders can either blame and punish or they can learn and improve.
Here is what learning after a serious violation of policy sound like. Listen carefully - its worth your time.
Best Safety Podcast, Safety Program, Safety Storytelling, Investigations, Human Performance, Safety Differently, Operational Excellence, Resilience Engineering, Safety and Resilience Incentives
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