Todd Conklin interviews Martha Acosta, a pioneer in human performance and instructional design, about using organizational "pain points" and paradoxes as early indicators of system failures. They discuss why near misses and workplace frustrations are valuable signals and how leaders can turn those tensions into opportunities for learning and improvement.
The episode offers practical advice for managers: be present, look for pressure points across roles, and treat minor pains as diagnostic cues to prevent larger incidents. Martha translates high-level ideas into actionable steps leaders can use tomorrow.
PAPod 609 - Ra Donda Brings Us Up to Speed on Her Effort to Change the World
Join Ra Donda Vought and Todd Conklin and they meet up to discuss how Ra Donda h
PAPod 608 - Modern Safety: How Children's Hospitals Are Rewriting the Rules
Join Todd and Dr. Anne Lynne from the CHOL conference as they explore “modern sa
PAPod 607 - Croquet Mallets & Outlaws: My Family’s Bonnie and Clyde Encounter
Host Todd interviews his mother, Gyla Conklin, who recounts a true 1933 encounte
PAPod 606 - At the Cusp: How Leadership, Compassion and Worker Voice Are Rewriting Safety
Todd Conklin talks with Rob Fisher about how leadership, workforce shifts and co
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