Todd Conklin interviews Martha Acosta, a pioneer in human performance and instructional design, about using organizational "pain points" and paradoxes as early indicators of system failures. They discuss why near misses and workplace frustrations are valuable signals and how leaders can turn those tensions into opportunities for learning and improvement.
The episode offers practical advice for managers: be present, look for pressure points across roles, and treat minor pains as diagnostic cues to prevent larger incidents. Martha translates high-level ideas into actionable steps leaders can use tomorrow.
PAPod 598 - What If Risk Never Leaves? Exploring Transportable Hazards
In this episode, Todd Conklin questions whether risk can ever truly be removed o
PAPod 596 - Incremental Safety Practices: Reductive vs. Inductive Safety
Todd Conklin reviews Erik Hollnagel’s new book "Incremental Safety Practices" an
PAPod 595 - Beyond Checklists: How Conversations Transform Safety Culture
Host Todd Conklin talks with Daniel Hummerdahl about his new book, An Invitation
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